Notification
When certain events occur on the PageSeeder server, email notifications are sent to members. Who is notified and when depends on the options of the event and the notification settings for the member in a particular group.
For example, when a comment is created with notify set to Normal, it is emailed to all group members that have a notification setting of normal. Any member with an account setting of Daily digest or Weekly digest receives all comments as a single email message sent daily or weekly, instead of when they are posted.
Templates for notifications and messages are stored in the notification folder. For details on how to customize the emails, see organization customization or emails.
Message settings
Following are the options available when a message is spawned through the creation of a comment, task, workflow, version, edit note, document or URL event.
| Silent | Post the message but do not notify anyone |
|---|---|
| Minimal* | Notify only discussion authors, assigned member, and approvers (see following for further details) |
| Normal | Notify group members |
| Announce | Override member settings and notify all group members |
* Discussion authors are not included for workflow notifications.
Member settings
Following are the options for a member to control how frequently they are contacted by each group:
| Announcements only | Members only receive messages when the default settings are overridden |
|---|---|
| Essential | Relays messages for tasks assigned to the member or when a reply has been posted to a message from that member |
| Normal | The member receives all default comments and tasks as posted |
| Daily digest | The essential setting plus any new comments and tasks created since the previous digest. |
| Weekly digest | The essential setting plus any new comments and tasks created since the previous digest |
Notification settings
The following table provides the notification outcomes based on the intersection of the options applied to a message and the setting of each member. (Yes = message is sent, No = message is not sent).
| Member Settings | Message settings | |||
|---|---|---|---|---|
| Silent | Minimal | Normal | Announce | |
| Announcement only | No | No | No | Yes |
| Essential | No | Assignee/ Approvers/ Authors | Assignee /Approvers /Authors | Yes |
| Normal | No | Assignee /Approvers /Authors | Yes | Yes |
| Daily | No | Assignee /Approvers /Authors | Assignee /Approvers /Authors | Yes |
| Weekly | No | Assignee /Approvers /Authors | Assignee /Approvers /Authors | Yes |
- Assignee – notify the member that has been assigned on the task step.
- Approvers – if task status on the message corresponds to what has been set for
statusBroadcastApproversin group properties, every member with a role of Approver is notified. - Authors – unless the thread has become a workflow, notify all members that have added a comment to it.
In the user interface, each class of message has the following the default notification setting:
- Silent – is the setting for messages spawned by the creation of versions, edit notes, multiple workflows and URIs (documents/URLs),
- Minimal – is for messages spawned by tasks and assigned, single workflows,
- Normal – is for comments.
By default, notifications are only ever sent to the members of the group that owns the message.
Event messages
Following is a list of PageSeeder events and details of their related messages.
| Listed under | Notification | Notify options (*=default) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Event | Document activity# | Document history | Comments | Tasks | template | Silent | Normal | Announce | Minimal |
| upload | new-uri | Y* | |||||||
| document creation | new-uri | Y* | |||||||
| url creation | new-uri | Y* | |||||||
| document properties modification | |||||||||
| structure | |||||||||
| attachedto | |||||||||
| comment | new-comment | Y* | |||||||
| task | new-comment | Y* | Y (* when assigned) | ||||||
| version | new-version | Y* | |||||||
| workflow | new-comment | Y* | |||||||
| edit | |||||||||
| edit draft | |||||||||
| edit note | new-comment | Y* | |||||||
| xref | |||||||||
| image reference | |||||||||
| moderator to accept comment | accept-comment | ||||||||
| mail loop detected | auto-responder | ||||||||
| change email requested | change-email-confirm | ||||||||
| reset password requested | reset-password-confirm | ||||||||
| password changed | change-password | ||||||||
| daily notification | daily-digest | ||||||||
| moderator to accept membership | membership-accept | ||||||||
| member to confirm membership | membership-confirm | ||||||||
| completed membership | membership-complete | ||||||||
| membership and new member | membership-new-member | ||||||||
| new member | new-member | ||||||||
| out of office received | out-of-office-warning | ||||||||
| out of office sets on vacation | out-of-office-change | ||||||||
| unauthorized email received | reject-comment | ||||||||